This article will teach how to troubleshoot standard Internet and wifi connectivity issues. We will be discussing on Xfinity wifi not working problem.

Ensure that your device is linked to your in-home wifi network and not the Xfinity wifi Hotspot before you start troubleshooting your wifi connection. To know more on articles similar to this, click here.

First, try this: The most common way to resolve Internet-related issues is to reboot your Xfinity Gateway is to open the choice to arrange a consultation in case you require service assistance.

xfinity wifi

Note: Press the equipment’s restart button if you bought your certified modem. In addition, you can also use the Xfinity My Account app or the Xfinity app to reconfigure your modem by downloading the Xfinity application rapidly.

See Also: IP Address Login, Username, And Password

Using My Xfinity Account, how to perform troubleshooting?

By My Account, you can troubleshoot your network connectivity.

Select the internet service tab in the dropdown.


Go to the Devices section. Choose Restart Modem when you’ve located the modem option.

To restart your modem, select Start Troubleshooting. It may take up to eight minutes to finish this. During this time, you will lose your internet connection.

start troubleshooting

How to use the Xfinity My Account app to troubleshoot your Internet:-

Open the Xfinity My Account app on your mobile device, available for Apple & Google’s Android.

Select the Internet tile by scrolling down.

internet services

After selecting your modem, press Restart. You will lose internet connection at this point. It may take up to eleven minutes to complete this task.

restart the device

Xfinity connectivity issues:-

Network outages could be the source of the connectivity problems. When there is an extended network outage, all wifi routers in the area will be connected but have no internet. This can be due to various factors, like maintenance, weather forecast, device issue, poor weather, or device failure.

wifi not working

The first step is to contact Xfinity because we can’t identify if the network outage is due to maintenance or not. Also, in case you have upgraded your wifi and want to change wifi on Feit Electric app for additional security, we have a comprehensive guide helping you do exactly that!

Xfinity wifi problem

This problem can arise for several reasons, including the number of wifi devices connected to the network. If there are more devices,  is more bandwidth is being used, resulting in slower wifi. Sometimes, neighboring wifi networks can also cause an unstable network connection. The distance between your device (mobile or anything) to your gateway connectivity also plays an essential factor. Moreover, some limitations on mobile devices can also cause problems.

If your Xfinity wifi is not working on your mobile device, Xfinity xFi is the most straightforward approach to troubleshoot. If you’ve recently changed your wifi network and need to connect Wiz Lights to your new wifi, you can follow these steps.

Note: If your Internet isn’t working, you can use the Xfinity My Account app to resolve the problem.

  • Go to the application or the website to access the wireless Fidelity.
  • Go to the Connect option tab.
  • Click on the device that shows that it is having problems.

fix the problems

  • From the dropdown displayed, choose the appropriate option.
  • Follow the steps to figure out what’s wrong and how to fix it.
  • Customers who own xFi Pods on their account or purchased their own approved modem cannot use the troubleshooting device service because of technical difficulties.

If your Xfinity wifi is not working despite having connectivity, it means that you need to follow some instructions to get a better wifi connection:-

For your home network, use single wifi and password.

See Also: How To Change WiFi On Smart Life: Optimizing Your Smart Home

Power Cycling the Xfi 

Power cycling is, also known as rebooting, is done because it can generally solve wifi wifies instantly. The steps to perform power cycling are:-

1:- Unplug your equipment for a min, then reconnect it. 


2:- In addition, connectivity difficulties can be resolved by power cycling or rebooting. 

3:- Moreover, go to the Billing page in My Account to ensure your account is up to date on payments.

4:- (optional) However, you might have to enter your credentials because you are trying to log in.

Why is Xfinity wifi not working?

This is because of several issues. However, you can solve the problem by downloading the Xfinity My Account Application.

Firstly, use the Xfinity My Account app for Apple or Android and log in with your Xfinity ID and password. Since the issue is with wifi, wifi needs to restart the Gateway or modem. This step can solve a lot of problems.

1:- Download the Xfinity application and log in with the Xfinity ID credentials.

download app

2:- Choose a device experiencing technical difficulties.

3:- If you are using Apple, hit restart. If you’re using an Android device, instead, select Troubleshoot.

4:- Scan the system, restart your modem, and check its functionality will take five to seven minutes. To begin it, tap Start Troubleshooting.

start troubleshooting

5:- For the scan, Xfinity will establish a connection with your device.

6:- It will take less than eleven minutes to finish this.

7:- Wait about ten minutes after the restart to see if the problem has been resolved. In case it does not, tap No.

8:- Selecting No, a few alternatives for what to do next will pop up, including visiting a page with common problems and answers, tweeting at @XfinitySupport on Twitter, or calling the dealer or Xfinity up.

See Also: How to Connect to Ethernet in an Easy Manner

Frequently Asked Questions

Here are some common questions on

Why is my Xfinity wifi networking?

A cause for connection issues could be a net loss. This will display a message on the device that you are using as to there is no internet connection despite being connected to a wifi.

What to do Xfinity wifi networking?

Check you speed test on an online website. Reset the gateway connection. Contact a customer service or the dealer from whom you brought the router to make the Xfinity router connection stable.

Whom should I contact if I have issues with my Xfinity router?

TTY/TTD is supported by Comcast Customer Service. If you're deaf, hard of hearing or have a hearing or speech problem, dial 711 for Customer Service. Additional assistance is available at

See Also: Dlink Router Troubleshoot Guide | 5 Easy Ways to Fix Now!


This article talks about Xfinity wifi and the internet and network connectivity problems people might face in general because of several factors and reasons. The article solves most of the issues, and you will have to perform the steps diligently to establish a secure proper WI-fi connection. If the article is not helpful, it implies a bigger problem with your Xfii, so it is high time to go ahead; hence contact a dealer to fix your issue.

See Also: Fios Internet Not Working? Here’s Your Guide

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